How long does an LED neon sign last? Lifespan & warranty

Every LED neon sign from Neon Atelier comes with a 24-month warranty. LED neon flex is rated for around 50,000 operating hours, which at 8 hours a day is more than 15 years. Unlike glass neon, it has no tube that can break and no gas that fades.

What the warranty covers

Failure or flickering of individual LED sections, defects in the power supply or the remote control, and bonding that comes loose. Get in touch with your order number and a photo or short video; we will send a replacement part or a new sign. Not covered are transport damage that was not reported on the day of delivery, mechanical damage, and signs that were used outdoors without protection, contrary to their specification.

Why LED neon lasts longer than glass neon

Glass neon works with high voltage and gas in a glass tube, which can break and grows dimmer over the years. LED neon flex is a flexible silicone tube with LED chips running on 12 volts, bonded to an acrylic panel. No glass tube, no high voltage, hardly any heat. That is why we can give a 24-month warranty, and why LED neon is also safe for children's rooms.

How to extend the lifespan

Use the dimmer: at 70–80% brightness the LEDs run cooler and last longer, and the effect stays the same. Leave the power supply in the open, not behind curtains or inside closed furniture. Clean with a soft, slightly damp cloth and no solvents. Do not run indoor signs permanently in wet conditions; for covered outdoor areas there is the splash-proof version.

Frequently asked questions

Can I have individual letters repaired?

Yes. Free of charge within the warranty, and for a fair charge afterwards, often through our local office.

Does the colour fade?

No. The light colour comes from the LED chip or the silicone, not from a coating, and stays the same over the sign's lifetime.

Does the warranty apply wherever I am?

Yes, in every country we deliver to.